Right of cancellation & declaration of cancellation
You have the right to cancel this Agreement within fourteen days without specifying any reasons. The cancellation period shall be fourteen days from the date on which you, or a third party authorised by you, other than the carrier, take(s) possession of the goods.
In order to exercise your right of cancellation, you must communicate to us, e.g. via a letter sent in the post, a fax or an e-mail addressed to:
Gertraud Gruber Kosmetik GmbH & Co. KG
Südliche Hauptstraße 37
a statement clearly indicating your decision to cancel this Agreement.
You may also download and submit the CANCELLATION FORM available on our website. If you avail yourself of this option, we shall send you a confirmation of receipt of such a cancellation (e.g. by e-mail) without delay.
To comply with the cancellation period, it is sufficient for you to send the notification to exercise your right of cancellation prior to the cancellation deadline.
Consequences of cancellation
If you choose to cancel this Agreement, we must refund all payments we have received from you without delay, including shipping costs (with the exception of additional costs incurred where the shipping method selected differs from the most cost-efficient standard delivery we offer), not later than fourteen days from the date on which we receive notice of your cancellation of this Agreement. For purposes of this refund, we shall use the same payment method you used in the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees in light of this refund. We may refuse repayment until we have received the returned goods, or until you have provided proof that you have returned the goods (whichever is first).
You must return or hand over the goods to us immediately and within fourteen days at the latest from the day you informed us of the cancellation of this Agreement. The deadline shall be deemed to have been met if you send the goods prior to the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
The right of cancellation shall not apply if cosmetic products have been delivered that, for reasons of health protection or hygiene, are not suitable for returning if their seal was removed or the product container was opened subsequent to delivery.
Declaration of cancellation
To declare your cancellation, please download the form, enter the relevant data and send it to the address shown above.